Frequently Asked Questions
What is webkeeping?
Webkeeping is the ongoing management of everything your business does on the web — your website, payment portals, scheduling tools, online forms, and integrations. Parker Web pioneered webkeeping as a professional service. Learn more in our article: What are Webkeeping Services?.
Our services include content updates, security monitoring, payment portal management, scheduling system support, form troubleshooting, third-party vendor coordination, and platform migration assistance
How is webkeeping different from website maintenance?
Website maintenance is part of webkeeping. Webkeeping covers your website plus everything else web-based your organization depends on — payment systems, scheduling, forms, vendor integrations, and more. If it runs in a browser and your business needs it to work, it falls under webkeeping.
How do I request updates to my website?
You can request website updates through our Client Portal or by contacting our support team via email or phone. Our team will promptly handle your request and keep you informed on progress.
What types of websites do you support?
We provide support for a wide range of website platforms, including WordPress, Joomla, Shopify, Squarespace, and custom-built websites. If you're unsure whether your website is supported, feel free to contact us!
How quickly will my updates be completed?
Most standard updates are completed within 24-48 hours. Urgent requests can be prioritized based on the nature and severity of the issue.
Do you offer website security services?
Yes, we perform regular security checks, malware scans, and vulnerability patching to keep your website secure. We also offer SSL implementation and monitoring services.
Can you help if my website is down or hacked?
Absolutely. If your website is experiencing issues, downtime, or has been compromised, our team can quickly diagnose and resolve the problem, restoring your site to normal operation.
How often do you perform backups?
We offer regular backups based on your needs, including daily, weekly, or monthly backups. We ensure your website data is safely stored and can be quickly restored if necessary.
Do you provide hosting services?
While we primarily focus on webkeeping, we do offer hosting solutions or can work directly with your current hosting provider to ensure your website runs smoothly.
How do I get started with Parker Web?
Getting started is easy! You can schedule a consultation through our website, or call us directly at 877-321-2251. We'll discuss your needs and recommend the best plan for your business.
What are your support hours?
Our standard support hours are Monday to Friday, 9 AM to 6 PM EST. For emergencies, we offer 24/7 support to ensure your website stays operational.
Is there a long-term contract required?
No, we offer flexible month-to-month plans and annual options. You can choose the plan that best suits your business needs.
How do I contact customer support?
You can reach our customer support team by:
Phone: 877-321-2251
Email: support@parkerweb.com
Client Portal: service.parkerweb.com
Phone: 877-321-2251
Email: support@parkerweb.com
Client Portal: service.parkerweb.com