In internet time, if your solution isn’t working 24/7, then it isn’t working. (And it isn’t really a solution.) The most important thing to know about ParkerWeb is that when something goes wrong, you (or your clients) will be able to get a live person on the phone no matter what time it is.
Our guarantee is that we will complete any task requiring less than two hours in less than two days. But, as you can see from our average support ticket close time, we close most of our tickets the same day. Many within hours.